InstallerCCTV
Website: https://www.installercctv.com
Effective date: September 2, 2026
Last updated: September 2, 2026

This page explains how to return or exchange an item bought on https://www.installercctv.com. It works together with our Terms of Service and Shipping Policy. If a detail here conflicts with those pages on a return issue, this Refund Policy controls.

The short version

Most items can be returned or exchanged within 30 days from the date the order ships.

You must get an RMA number before you send anything back, and write it on the outside of the box.

Items must be unused and in the original packaging.

Clearance / final-sale items cannot be returned.

Outbound shipping is not refunded, and you pay return shipping, except when we sent the wrong item or a defective item.

If a return arrives used, incomplete, or not in original condition, we may refuse it or deduct a 20% restocking fee.

What you may return

Most products sold by InstallerCCTV qualify for a return or exchange if:

You request an RMA within 30 days of the ship date.

The product is unused, in its original condition, and in the original packaging, with all parts, manuals, cables, and accessories.

The item is not marked clearance, final sale, or “as-is” on the product page.

We may refuse a return, or reduce the refund, if:

The item was used, installed, cut, programmed, or missing parts

The packaging is missing or not original

The item is physically damaged or noticeably misused

The return arrives after the 30-day window

Damage after delivery, incorrect voltage, weather exposure outside the product’s rating, or use with incompatible equipment can void warranty coverage and may make the item ineligible for a standard return.

Clearance and final sale

Clearance, closeout, and other final-sale items are not eligible for return or exchange. The product page or checkout will indicate this when it applies.

Restocking fee

If we receive a return that is not in original, unused, complete condition, we may:

refuse the return and make the package available for you to pick up or have reshipped at your expense, or

accept it and deduct a restocking fee 20% of the product price from the refund.

Shipping costs

Free shipping on the original order (continental U.S.) does not include return shipping.

You pay the carrier to send the item back, unless we sent the wrong item or a defective item and you followed this RMA process.

We do not refund the original outbound freight or shipping charges on a change-of-mind or compatibility return.

Do not send a return freight-collect. We will refuse unpaid incoming shipments.

How to return (RMA required)

Email info@installercctv.com or use our RMA request form. Include your order number, SKU or product name, quantity, and the reason for the return. Photos help if the item is damaged or defective.

Wait for our reply with the return address. We will walk you through the next step.

Pack the product in the original packaging. 

Ship the package with tracking. Keep the receipt until the refund is complete.

We inspect the return after it arrives. If it meets this policy, we issue the refund or ship the exchange.

Typical email response time is one business day (Monday–Friday, 9:00 a.m. to 6:00 p.m. Pacific Time).

Exchanges

If you want a different SKU (for example another cable length or power rating), say so in the RMA request. We will confirm the replacement is in stock. If the new item costs more, we will charge the difference before we ship. If it costs less, we refund the difference after we receive the original item.

When you get your money back

Refunds go to the original payment method after we inspect the return. Card and PayPal credits often take several business days to appear, depending on your bank. We do not refund to a different card or to a third part

Your rights

Nothing in this policy limits rights you cannot waive under the law of your state (including California). If a product is legally required to be refundable on different terms, we will follow that law.