InstallerCCTV
Website: https://www.installercctv.com
Effective date: September 2, 2026
Last updated: September 2, 2026

Free shipping

We offer free shipping on all qualifying orders to the continental United States.

Free shipping means we do not charge a shipping fee at checkout for deliverable addresses in the 48 contiguous U.S. states. It does not mean overnight delivery, a guaranteed calendar day, or free return shipping.

If checkout ever shows a shipping charge (for example an oversized item, a re-ship, or an address we cannot reach with our standard carriers), the amount shown at checkout is the amount you pay.

The cart may show “Delivery FREE” after you enter a destination. That message applies only to addresses that qualify under this policy.

Where we ship

We ship to the continental United States only (the 48 contiguous states, not including Alaska, Hawaii, U.S. territories, or P.O. boxes unless we confirm we can deliver).

We do not ship internationally from this website.

If you are ordering from outside the United States, please use our eBay store: InstallerCCTV on eBay.

Processing time

Orders are processed within 1 business day after we receive payment.

Business days are Monday–Friday, excluding U.S. federal holidays.

We do not ship or deliver on weekends or holidays.

Orders placed over the weekend or on a holiday are processed on the next business day.

If there will be a significant delay (backorder, weather, or carrier disruption), we will contact you by email or phone at the number on your order.

Delivery time

After an order ships, delivery is typically 3–7 business days within the continental United States.

Transit time is an estimate, not a guarantee. Remote ZIP codes, carrier delays, and incorrect addresses can add time. Please allow extra days during peak seasons.

Carriers

We ship with one of the following, depending on the item, size, and destination:

USPS

FedEx Ground

FedEx Home Delivery

FedEx SmartPost

UPS Ground

You cannot choose a specific carrier at checkout. Signature delivery is not standard unless we or the carrier require it.

Tracking

We email a tracking number to the address you used on the order when the package ships. You can also contact us at info@installercctv.com or (626) 563-0934 if you did not receive it.

Please check spam/junk folders. Tracking can take several hours to update after the first scan.

Address, delivery issues, and risk of loss

You are responsible for entering a complete, correct shipping address and any gate or access codes the carrier needs.

Title and risk of loss pass to you when the carrier picks up the package.

If a package is marked delivered, check with household members, neighbors, and the carrier before contacting us.

Refused, unclaimed, or undeliverable packages may be returned to us. Reshipping on a customer-error address is not covered by free shipping; we may charge the actual carrier cost to send it again.

If we shipped the wrong item or to the wrong address because of our error, we will reship or refund at our expense.

Returns and free shipping

Free outbound shipping does not include return shipping.

Returns require an RMA number on the outside of the box. We do not refund outbound freight or return postage, except when we sent the wrong item or a defective item and you followed our return process. See our Refund Policy for the 30-day window, restocking fee, and RMA steps.

Questions

InstallerCCTV
1100 West 10th Street
Azusa, CA 91702
Email: info@installercctv.com
Phone: (626) 563-0934
Hours: Monday–Friday, 9:00 a.m. to 6:00 p.m. Pacific Time